How it works

On-line Application Help (OLAH) technology employs a technology that uses a new and innovative way to quickly resolve computer operations and application software performance failures and reduce IT support costs.

OLAH is an integrated automated system, designed to monitor computer systems for successful completion of software applications.

The OLAH database is used by technical staff and end users to log software and hardware problems associated with operation interruptions. Problem interruptions “bugs” where possible are automatically populated into the OLAH database which creates a historical archive for identifying related defects and probable solutions. “This reduces the time and resources required to resolve problems.”

OLAH is more than a defect tracking system. OLAH is a software tool that is well suited for application system development testing and disaster recovery.

OLAH lets users access the system from any computer through a browser and hyperlink connection.

Cost Reduction

OLAH is a powerful product that was designed around concepts that helped a Fortune 500 company reduce their programming maintenance and computer operation cost by $4.5 million in year one. Their second-year cost savings increased another $1.2 million.

Accountability

Companies employ outside consultants to work along with their in-house IT staff or augment their IT support by outsourcing processes offshore. As these software developers gain expertise from working on a company’s IT system, he or she then becomes the resident expert about the inner working of that system. However, a question “red flag” that should be raised by every company, where the emphasis is lacking is in “what happens when that consultant or employee is no longer around to provide support?”

OLAH makes accountability happen. With OLAH everyone becomes accountable for documenting and communicating software and production problems and resolutions.

Process Standardization

OLAH provides companies with a tool to standardize testing, development and production methodologies and procedures. With our unique approach programmers, computer operations and end users alike no longer operate as separate entities during system development, testing and production support. OLAH provides a unique yet easy way of tracking software defects thus ensuring that problems are appropriately communicated to the right resources in a timely manner.

A company can spend hundreds of thousands of dollars on production reruns and software maintenance.

OLAH – helps companies eliminate computer software maintenance and operations cost through real-time monitoring, analysis, resolution and defect prevention methodologies.

OLAH is a software solution that encapsulates the “what, when, who, and how” aspects of software defect resolution and prevention. It provides irrefutable evidence of the details of any abnormal event. In essence, OLAH encapsulates what occurred and when it happened and the action taken to resolve the problem. OLAH data is self-contained and independently verifiable by those having support authorization.

The technology is a knowledge-based system that completes the system development life cycle (SDLC) process.